See Better, Look Better

Friendly staff, patient, helpful and not pressuring me with upsell or hidden costs. Fast service and affordable. I'm very happy with both glasses I bought and would definitely go back!

Thank you for the best service and thank you for the gift for my baby boy 👍🏻👍🏻

Zizi was amazing - so helpful, knowledgeable and went above and beyond to help me. I needed advice for 2 pairs and she helped me choose the best pairs I have had so far! She also explained everything so thoroughly, helped me understand the process and options (as I am travelling from Australia) and genuinely was so friendly throughout the whole process. I'll definitely be returning to see Zizi when I am back in Penang 😊

Very bad service from a female staff. Last time checked power at the same place, the other staff said rabun jauh, so she recommended to do the spec. And then when we came later to do the spec, other female staff said "this one not teruk, actually no need to do spec" and then asked her colleagues about this, and then they kept laughing to each other while speaking a language we couldn't understand. She came again to say we didn't need the spec, and to only do it if our vision became "more kabur". I am weirded out because do u not want more customers? My mother really wanted to do the spec because she's having discomfort with her eyes but the staff dismissed us just like that. The laughing while speaking other language with her colleagues was totally unnecessary and rude.

And to add on, when we were picking the frames initially all the staff was busy chatting and 1 was busy talking on the phone instead of attending to us.

Thanks you guys just lost yourself a returning customer since 2020 and I am never coming back again because the service has been deteriorated compared to when I first came.

Clear explanation and excellent service from Mr. Wong.

Fix my glasses for free great service great value

Super helpful and fixed the arms of my reading glassses for no charge.

(Translated by Google) Staff friendly, soft spoken. Very helpful when I was making a choice. Thank you sis.

(Original)
Staff friendly, soft spoken. Banyak membantu semasa sy membuat pilihan. Tq sis.

Truly appreciate their service in helping me to fix my frame's problems. One of the screws of my frame became loose and wasn't easy to fix. It took them some effort and time to fix the tricky issue in the end and all that for free! Thanks to Thiong

walkin need to try spec frame, but they keep stand at counter chat, until i go out they still chatting! please improve the service!

Good service

(Translated by Google) I bought glasses at Seni, a fat Chinese staff wearing glasses treated me in an unsatisfied manner. Because he wanted to sell me expensive lenses, I didn't buy them. I hope the manager will take action against him.

(Original)
Saya beli cermin mata kat seni seorang staff cina gemok pakai cermin mata layan saya dengan cara tak puas hati.sebab dia nak jual lens mahal saya tak beli. Saya harap manager akan ambil tindakan atas dia

I really appreciate you fixing my glasses right before closing.

Great after service, precise repair, professional! very kind!

1) The staff all like puppet standing there and won't serve you.
2) You get what you paid. Rm68/RM98 is normal lense. When you fall into the upsell trap, you actually pay more than other optic shop.
3) The product quality is low. I can feel the frame is loosen even i try to tighten it.
4) Only thing good about the shop is fast delivery. You only need to wait 1 hour.

very helpful staff, and help me repair my spec and advice me alot.

Excellent service👌

Very professional and good service! Will come again 🥰

Thank you so much to Kenny, servicing us with professionalism in his craft and passion in glasses.

***Thanks Mr Wong (Branch Manager) for the prompt response. He called me immediately to understand the situation when he saw this issue.

I would like to raise a concern based on my recent experience. I made a new pair of glasses on 24 July 2025 at 7:22 PM, and picked them up around 8:30 PM. After selecting my frame, I handed it to a middle-aged lady, who brought me to do a machine eye check and retrieved my previous record from the cashier. She informed me that my power had only a slight difference – specifically a 0.25 difference in astigmatism on the left side and mentioned to proceed using my old prescription without performing a manual eye check. Unfortunately, I was involved in an accident later that night after wearing the new glasses, as I realized the angle of the lenses felt off. On 25 July 2025 at 12:40 PM, I returned to the store to have them checked. The cashier insisted that the power was the same, which was why no manual check was performed. However, a Malay staff member later discovered that the axis was incorrectly written as 175 degrees instead of 170 degrees. I'm sharing this feedback in the hope that your team will strictly follow the SOP when preparing glasses. I understand that mistakes can happen – we are all human but in this case, a manual check would have likely caught the error before the glasses were made. Fortunately, my accident did not involve anyone else, but this situation could have been more serious. I sincerely hope your team will take this matter seriously to avoid similar incidents in the future. Thank you.

中年华人女生态度不好 看不起顾客这样 叫了完全不应
整间店像没有人做工这样

(Translated by Google)
The middle-aged Chinese woman had a bad attitude and looked down on customers. She didn't respond at all when called. The whole store seemed deserted.

Everything is good, they are patience and fast customer service

Friendly and helpful staff. Their service is excellent. Got my spec, contact lenses and sunglasses from this shop for few years. The quality is 👍.

I have bought more than 10 specs from this shop.. the price for 10 specs from this shop was what I used to pay for just 1 pair. Now I have my specs all over my house and never had to look for it again. Well done 👍🏼👍🏼